Unfortunately, I got a front desk woman who refused to give me a floor higher than 3. She said everyone room is taken from the 3rd floor. I said I know some people are not here and can't she switch me, but she said she couldn't. I asked to be switched with someone from my group as I knew there were some people not checked in yet. She said she wasn't allowed and that they may have requested the room. I found out later she lied to me and I hate a liar. She has all the authority to move and change guests. This went on for while until I finally just took my key and left. When I got to the elevators, I was surprised to see the shabby shape of the elevators, which were once so elegant, glistening in shiny brass. Now they were in bad shape and looked very dirty.
The hallways were ok. When I got to my room, I couldn't bear to stay for more than a few minutes because of the perfume smell. Apparently they spray the room to freshen it but it doesn't need it. I had to change rooms and ended up way down the hall to the end. When I got in the room, it appeared to be nice. Nothing fancy like I expected by still nice. The bed was sort of hard and the pillows could be replaced with the gel pillows. The tv provided lots of stations and a guide (thank goodness). There was free internet (with a code you received from the front desk). I turned down the heat the first day because it was a little too hot and I was not able to get it back to warm for the rest of my entire stay.
When I got in my room, I called the operator to look for some of my people. She said they were not checked in yet. I called again and again she said they were not in and one woman I was looking for was not supposed to be coming until March 11. I said that can't be because she is scheduled to be here at these meetings. This went on for a while until I called back again and suddenly she found that woman. When I called my friend, she mentioned she was checked in for the last two days and didn't know what the operator was talking about. The operator also said another woman I ask for was checked in but I found her in the lobby just checking in. I don't know what is going on in this hotel but I was really ticked.
The maid didn't vacuum my room and she didn't leave any toilet paper which I discovered through the night. When I went to the pool (which is quite large), it was so cold, it was too cold to stay in long even though I was exercising.
Finally I had enough and contacted the General manager and was pleased to hear he listened to me and wanted my concerns dealt with. I said the biggest issue I had was the lying.
We complained enough that the pool man came and tried to tell us the temperature was at 80 but I knew better. He put a thermometer in the pool and the temperature was only 72 degrees. He said he will put it up. I'll find out tomorrow when our meetings are finished and I go swimming.
The General manager was very friendly and the Housekeeping manager tried to make it up to me. I appreciate their kind gestures.
Would I stay here again, only if I had to. I am so sorry I can't give this hotel a better review but this is what happened to me and perhaps others would find things different but this is my experience. Here are some pictures of the hotel.